Putut Ade Irawan and Siti Mubarokah Khusnul Qotimah, “ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DENGAN METODE SERVICE OF QUALITY (SERVQUAL)”, CT/STT-POMOSDA/JOURNAL, vol. 17, no. 01, pp. 32–42, Apr. 2023.